Legal
Terms of Service
Last updated 14 November 2026.
1. Agreement
These terms govern the website design, build and hosting services Chasi provides to you. By signing a proposal, paying an invoice or using a site Chasi hosts for you, you accept them.
2. Services
Chasi designs, builds and maintains websites on the Wix platform, and may provide related services such as content, branding and search optimisation. The specific services, deliverables and timeline for your project are set out in your written proposal, which forms part of this agreement.
3. Fees and billing
Plan fees are billed in advance for the subscription period stated in your proposal. Project and design work is billed as agreed in writing before the work begins. Fees are non-refundable except where these terms or applicable law require otherwise. Chasi may change plan pricing with reasonable advance notice before a renewal.
4. Your responsibilities
You are responsible for the content you supply, including text, images, logos and product information, and for having the rights to use it. You agree not to use a site Chasi builds or hosts for anything unlawful, or in a way that infringes someone else's rights. You will keep your account credentials secure and tell Chasi promptly if they are compromised.
5. The Wix platform
Sites built under this agreement are hosted on Wix, a third-party platform. Your use of that platform is also subject to Wix's own terms and policies. Chasi does not control the Wix platform and is not responsible for its availability, pricing, feature changes or outages.
6. AI tools and connectors
Chasi may help you connect your site to third-party AI assistants. Those assistants are operated by their own providers under their own terms. If you authorise an AI assistant to make changes to your site, you remain responsible for those changes. Chasi recommends reviewing what any connected tool is permitted to do before you grant it access.
7. Intellectual property
You keep ownership of the content and trademarks you supply. On full payment, you receive ownership of the final design deliverables created specifically for you. Chasi keeps ownership of its own underlying tools, templates, know-how and components, and may display completed work in its portfolio unless you ask in writing that it does not.
8. Cancellation and termination
You may cancel a subscription with written notice before the next renewal date. Either party may terminate this agreement if the other is in material breach and has not fixed it within thirty days of written notice. On termination, any fees for work already performed remain payable, and Chasi will cooperate reasonably in transferring the site to you or to another provider.
9. Warranties and disclaimers
Chasi will perform its services with reasonable skill and care. Beyond that, services are provided as is. Chasi does not warrant that a site will be uninterrupted or error free, and does not guarantee any particular search ranking, traffic level or commercial result.
10. Limitation of liability
To the fullest extent permitted by law, Chasi is not liable for indirect, incidental or consequential loss, including lost profits, lost revenue or lost data. Chasi's total liability arising out of this agreement is limited to the fees you paid in the twelve months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot be excluded by law.
11. Changes to these terms
Chasi may update these terms from time to time. Material changes will be notified to active clients, and the date at the top of this page will be updated. Continuing to use the services after a change means you accept the updated terms.
12. Governing law
This agreement is governed by the laws of the Commonwealth of Kentucky, United States, without regard to its conflict of laws rules.
13. Contact
Questions about these terms? Call (502) 851-7235 or use the Let's Chat page.